Delivery & Returns

Track My Order

Delivery Information

If you have any issues with your order then please check our FAQs below or contact us.

Delivery option Product type Service Estimated delivery times* Cost
Standard Non-refridgerated products or treatments only Royal Mail 48 3-5 working days Free when you spend over £30
Standard Non-refridgerated products or treatments only Royal Mail 48 3-5 working days £2.95
Express Non-refridgerated products or treatments only Royal Mail Tracked 24 1-2 working days £4.95
Next Working Day ** Non-refridgerated products or treatments only DPD 1-2 working days £6.95
Temperature Controlled Refridgerated products or treatments only Royal Mail 24 1-3 working days £8.95
Temperature Controlled Refridgerated products or treatments only when you spend over £100 Royal Mail 24 Signed For 1-3 working days £8.95



*Please note estimated delivery times include processing time at the warehouse and are calculated from the date the order is placed. During exceptionally busy periods, processing times may be longer and delivery times can be affected by adverse weather conditions. Delivery estimates exclude Bank Holidays, public holidays and weekends. Please check Royal Mail for service updates and potential delivery delays in their network. Additional delivery terms apply, please see below for full terms.

**Please note this is next working day and not next day. This option excludes Saturday delivery. We are working on adding a DPD next day delivery option (including Saturday delivery.)

Delivery FAQs

Where is my order?
Can I cancel or edit my order?
Items are missing from my order/I’ve received an incorrect item.
My order has been cancelled or returned to sender
I’ve received a faulty item
Do you ship outside the UK?
What are your delivery terms?

Returns and refunds information

Returns can only be initiated back to us once you have had confirmation from our Customer Care team that the category of goods can be accepted back.

Please contact us here

If your return gets approved, our team will provide you with a Tracked returns label at no cost to you provided your item qualifies as an item that can be returned. Under the medicines regulations we cannot accept medicines back as standard due to storage conditions being unvalidated at recipients address.

If a return label is issued by our team, the parcel should contain:

  • The item(s) you purchased that you wish to return in their original condition
  • Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will supply a free postage label if we have made an error in our despatch or if the item received is faulty or unfit for purpose, We will also refund your delivery charge if you are an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you are not in and the package is returned to us, we will refund you minus the postage cost, irrespective if you qualified for free shipping.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least two days for your goods to reach us. Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

Returns and refunds FAQs

How do I return my order?
When will I receive my refund in my account?
How long do I have to return my order?
Can I exchange an item?
What is your returns policy?
What are my consumer rights of return and refund?