How We Are Regulated
As an online pharmacy, we want you to have confidence in our credentials and our healthcare team.
We’re a fully registered online pharmacy, and we’re constantly implementing new, innovative systems to help us not just meet but exceed the expectations of our regulators.
Keep reading to meet our pharmacy team and learn more about the regulatory bodies that monitor pharmacies and keep us accountable.
Our pharmacists are all fully qualified, registered with the GPhC, and have years of combined experience in online and community pharmacies. They take responsibility for not only how our pharmacy operates day to day, but for the over-the-counter medications we sell, and the prescriptions we dispense too.
Some of our pharmacists are even qualified to prescribe medications, using their unrivalled medical knowledge to provide a wider range of treatment options for our patients. Look below to meet today’s responsible pharmacist and check out their credentials for yourself.Meet the team
We can provide over the counter and off the shelf medications to patients aged 16 and over, and our clinic can prescribe medications to adults aged 18 and over.
We deliver throughout the UK, and this goes for products from our store, repeat prescriptions, and prescribed medications from our clinic.
When you want to obtain either an over the counter or prescription medication, you’ll enter into a short online consultation with our healthcare team, usually one of our pharmacists or prescribers.
You’ll need to answer some quick questions which will help our professionals get a better idea about the state of your health and any conditions you may be suffering from.
This process is completely private and confidential, just as it would be when you consult with your local pharmacist or GP, and your answers are only used so our team can help you make the best possible healthcare choices.
If our team decide that the medication you would prefer is not suitable for you for any reason they will let you know and suggest some alternative treatments that will be a better fit for you and may be more effective at treating your condition.
At the end of the day, your health comes first, and our team will never provide any medications that they don’t believe will be right for you.
In order to get this right, our team may sometimes ask you to provide some extra information, such as a valid form of identification, before they’ll finalise your order. Naturally, this extra information will be treated with the same care and confidentiality as the rest of your online consultation.
Due to the nature of our online business, we are unfortunately unable to provide assistance to patients who are in need of immediate medical care. In these cases, you may need to contact your local healthcare services, such as your local walk-in centre or A&E department.
If our team think you would benefit from in-person or urgent care, we will let you know what they believe you should do next, based on the information you have given us.
Sometimes, you just need a face-to-face consultation with a medical professional and our team are more than happy to advise that you use your local services if you need to.
Chemist4U is our online pharmacy and it's owned and operated by a company called Innox Trading Limited. We're registered with Companies House under the registration number 07262043 and have a valid UK VAT registration (140138454)
Our team all operate out of our base in Skelmersdale, Lancashire, employing from the local pool of talent to provide opportunities in a wide range of professional fields. We do our best to get involved with our local community, helping out where we can with initiatives like donating thousands of hand sanitisers to local schools and care homes and organising a group of volunteers from our staff to go litter picking.
Everyone makes mistakes and we're no different — as much as we'd like to be! Every so often, things go wrong and we're happy to hold our hands up and take responsibility for any little errors we make along the way. We're happy to listen to your complaints, feedback from our patients and customers is essential if we're going to improve, and there are a few ways you can get in touch with us to provide it. You can:
Your complaint will be acknowledged within 24-hours and you’ll have a response from our customer services manager or another relevant member of staff within seven days.
If your complaint is related to our NHS service, please address your complaint for the attention of Mubs Bux.
We love to hear feedback, both positive and negative! It helps steer us in the right direction, make changes that will improve our systems, and keep up the good work when we get things right.
There are a few ways you can provide feedback to our team. For starters, you’ll be sent an email after you receive an order requesting feedback on your experience with us.
You can also make your voice heard on independent feedback platforms like Trustpilot and Google Reviews, our team check up on them regularly to make sure we see as much honest feedback from our customers as possible.
And of course, you can always get in touch with our customer services team, we are happy to hear your thoughts and answer any questions you may have about our services.Contact Us