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How it works
with your GP
to your chosen address
What our customers say
What is EPS (Electronic Prescription Service)
- Do I still need to request my prescription from my GP?
- How do I download the app?
- What can you do on the app?
- Do I need to register?
- Can I order my prescriptions?
- How quickly will I get my prescriptions?
- How will my prescription be sent out?
- How long does delivery take?
- Can I get my prescription sent to a different address?
- I don’t pay for my prescriptions; how do I let you know?
- I pay for my prescriptions; how can I pay for my prescription with you?
Frequently Asked Questions
What is an Electronic Prescription Service?
An Electronic Prescription Service (EPS) is a system where your GP practice sends your prescriptions directly to your nominated pharmacy, rather than printing out a paper prescription.
When your pharmacy gets your prescription, we can get to work fulfilling it and sending it out to you as quickly as possible.
Here at Chemist4U, we aim to dispense all of our prescriptions the same day we receive them from your GP, then we’ll send them to your chosen address using Royal Mail or local courier service where possible.
This means that you’ll usually have your prescription in your hand within 48-hours of your GP approving your prescription and sending it to us, depending on stock availability and cut-off times.
Is this service free?
Yes, our prescription delivery service is absolutely free no matter where you are in the UK.
If you pay for your prescriptions, our team can help to set up that payment with you, but your deliveries will always be free.
What do I need to do differently?
Absolutely nothing! You'll request your repeat prescription from your GP practice exactly as you always would.
The only difference is that instead of sitting around in your local chemist waiting for them to hand over your paper prescription, you can sit at home, relax, put your feet up, and wait for Chemist4U to deliver your prescription right to your door.
It really is that simple!
Who is Chemist4U?
Chemist4U is an online pharmacy that was formed in 2001 by pharmacist Shamir Patel.
From humble beginnings in the back room of a community pharmacy, Chemist4U has grown and evolved into the trusted healthcare provider you know today.
We are proud to provide NHS services to thousands of patients every year, having earned their trust with our unshakeable dedication to making healthcare simple and affordable.
We’re proud to be able to change people’s lives for the better, but also want to use our time to help educate people and improve health and wellbeing generally.
We use our professional credentials to raise awareness, improve access to healthcare, and influence affordable healthcare more broadly.
The bottom line is we care about the well-being of every single one of our customers and work hard to make sure that our site and prescribing systems reflect that.
Is Chemist4U part of the NHS?
Do I still need to request my prescription from my GP?
Yes, you’ll still need to request your repeat prescription from your GP when you need it.
You can do this through an app, online, in person, or however else you normally would, so that part of the process won’t change.
When you’ve requested your medication, your GP will approve it and send your prescription to us electronically so we can fulfil it and get it sent out ASAP. All you need to do is sit back, relax, have a cup of tea, and let us take care of it.
How do I download the app?
The Chemist4U app is available on your Apple or Android smartphone through the App Store and Google Play Store.
Follow our links or search ‘Chemist4U’ where you usually download your apps.
What can you do on the app?
The Chemist4U app lets you connect directly to your GP practice, so you can:
- - Order your repeat prescriptions
- - Track your prescription delivery
- - View your medical record
- - Book GP appointments
- - Shop health & beauty
- - Get free home delivery
The app is easy to set up, simply register and connect to your GP with your NHS login - a safe and secure way to verify your identity.
Please note: GP services are currently only available in England.
Do I need to register?
If you’ve already got a Chemist4U account, simply download the app and log in with your usual details. If not, you can create a new account quickly and easily in the app.
You’ll also need to use NHS login to connect to your GP services. To set this up, all you’ll need is your email address and your mobile phone number, and you’ll only need to log in once.
Can I order my prescriptions?
Using the Chemist4U app to order your NHS prescriptions is easy! Once you’ve connected to your GP with your NHS login, your repeat prescriptions will appear instantly in the app, allowing you to view and order at the press of a button.
Your prescription will be dispensed and checked by our pharmacists, then you’ll receive a notification and tracking details once we’ve dispatched your parcel.
How quickly will I get my prescriptions?
We use Royal Mail tracked services for all our NHS prescriptions to ensure your medication is delivered safely. Where possible, we use letterbox-friendly packaging that helps to reduce our carbon footprint and makes receiving your prescriptions easier.
It can take up to 48 hours for your GP to approve your prescription request. After we’ve received it from your GP, we’ll dispatch your prescription on the same day and it’ll be delivered to you, free of charge, within 2 working days.
How will my prescription be sent out?
When we receive your prescription from your GP, our pharmacy team will send it out as quickly as we can via Royal Mail or a local courier.
We’ll usually send prescriptions out the day we receive them, depending on cut-off times and stock availability.
We use discreet, unmarked packaging for all of our deliveries, so you don’t need to worry about your neighbours getting an eyeful when your medications arrive.
How long does delivery take?
When we receive a prescription from your GP we will usually send it out to you within 1 working day.
We use a tracked Royal Mail service which means that your medications will be with you within 1-2 working days after dispatch.
Can I get my prescription sent to a different address?
Of course! Normally, we will send your prescription to the address that’s on your prescription, but if you want to get your medication sent to somewhere more convenient, that’s no problem.
To do this, log in to your account and set your delivery address in your dashboard.
You should make sure to do this as soon as possible, ideally before you request your prescription from your GP, as this will make sure we have enough time to put the right address on your prescription when it comes in.
If you don’t set an address in your account, we’ll send your medication to the address listed on your prescription, so if you’re happy with that address then you don’t have to do a thing!
I don’t pay for my prescriptions; how do I let you know?
If you’re a new patient with us, you’ll be asked whether you pay for your prescriptions during the sign-up process.
That’s simple enough, but if you’re already one of our patients and your circumstances have changed, then the best thing to do is give us a call.
Whether you no longer need to pay for your prescription or you need to start paying again after being exempt for a while, our friendly team will be able to help you to get your prescription fees sorted, no problem.
I pay for my prescriptions; how can I pay for my prescription with you?
Yes, we can take prescription payments from anyone who isn’t exempt.
Just give us a quick call when you’ve registered with us so we can set you up with our payment provider, GoCardless.
When this is done, we’ll be able to charge your prescription fee via direct debit whenever you use our service, giving you peace of mind as you know that your prescription payments are taken care of.
Alternatively, you may wish to consider buying an NHS prepayment certificate, which lets you pay for your prescriptions in advance for 3 - 12 months.
If you order more than 3 prescription items a month, a prepayment certificate could save you a lot of money, which is why it’s a popular option for many of our customers.
If you get one for yourself, get in touch and let our team know so they can note it down on our system in time for your next prescription.
How do I nominate Chemist4U as my pharmacy?
Nominating Chemist4U as your pharmacy is easy!
Just scroll up to the top of this page and sign up to use our service.
You’ll be asked some simple questions that will give us everything we need to register you with us, including the delivery address you want to use.
You can start to use our EPS as soon as you’re done!
What information will I need to provide?
You’ll need to provide some basic information so we can sign you up with our Electronic Prescription Service.
This includes your name, address, phone number, date of birth, whether you pay for your prescription, and how many items you usually have on your repeat prescription.
If we need to clarify any information, such as information about payment exemptions or setting up payment for your repeat prescriptions, our lovely pharmacy team will get in touch to finish getting everything set up.
What if I don't like using electronic prescribing?
Electronic prescriptions work well for the majority of patients, as they're much more convenient and are less likely to go missing - they also have the added benefit of using less paper!
However, if you find that our electronic prescription service isn't right for you, you can cancel your nomination and go back to paper prescribing whenever you'd like.
Get in touch with our customer services team and they will be able to cancel your nomination on your personal records so your GP will know that you no longer want your electronic prescriptions sent to us.