Data Policy
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| Type | Description | |
| Basic | We only capture the most basic information needed to order products or retain your preferences. A cookie is stored in your browser to retain these details. Since we are unable to process orders without this, acceptance is assumed through use of the site. |
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| Preferences | This is currently unused but is reserved for future use. |
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| Statistics | In order to understand site usage, acceptance allows us to pass additional data to identify users on our website analytics platform for internal use. This is currently unused. All website data is stripped of personally identifiable information before being passed to our analytics platform. |
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| Marketing | Acceptance opts users into optional website features such as our email reminder service. These services can be opted out of at any point by updating your notification preferences in your account dashboard or by calling customer services. Services can include Facebook and Google ads based on the products you have looked at |
Cookie and Sessions Policy
1.Introduction
1.1 Our website uses cookies.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. Credit
2.1 This document was created using a template from SEQ Legal
3. About cookies
3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
4. Our cookies
4.1 We use both session and persistent cookies on our website.
4.2 We use sessions and cookies on our website, the purposes for which they are used, are set out below:
(a) Track users as they navigate the website for analytical results.
(b) Enable the use of a shopping cart on the website
(c) Improve the website's usability
(d) Analyse the use of the website
(e) Administer the website
(f) Prevent fraud and improve the security of the website
4.3 List of cookies we collect and what information they store.
CART - The association with your shopping cart.
CATEGORY_INFO - Stores the category info on the page, which allows to display pages more quickly.
COMPARE - The items that you have in the Compare Products list.
CURRENCY - Your preferred currency
CUSTOMER - An encrypted version of your customer id with the store.
CUSTOMER_AUTH - An indicator if you are currently logged into the store.
CUSTOMER_INFO - An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS - Stores the Customer Segment ID
EXTERNAL_NO_CACHE - A flag, which indicates whether caching is disabled or not.
FRONTEND - You session ID on the server.
GUEST-VIEW - Allows guests to edit their orders.
LAST_CATEGORY - The last category you visited.
LAST_PRODUCT - The most recent product you have viewed.
NEWMESSAGE - Indicates whether a new message has been received.
NO_CACHE - Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART - A link to information about your cart and viewing history if you have asked the site.
POLL - The ID of any polls you have recently voted in.
POLLN - Information on what polls you have voted on.
RECENTLYCOMPARED - The items that you have recently compared.
STF - Information on products you have emailed to friends.
STORE - The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE - Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS - The products that you have recently viewed.
WISHLIST - An encrypted list of products added to your Wish list.
WISHLIST_CNT - The number of items in your Wish list.
Adalyser
An analytics platform that is used to measure response to TV advertising.
|
Cookie name |
Type |
Data stored |
Purpose |
|
__adal_ca |
Persistent |
Traffic source / campaign data |
Store which advertising campaign drove a user to visit |
|
__adal_cw |
Persistent |
Visit timestamp |
Tie back conversion events to earlier visits |
|
__adal_id |
Persistent |
Device ID (generated) |
Uniquely identify a device |
4.4 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
5. Analytics cookies
5.1 We use Google Analytics to analyse the use of our website.
5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
5.3 The information generated relating to our website is used to create reports about the use of our website.
5.4 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
7. Blocking cookies
7.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 36) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 41), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
7.2 Blocking all cookies will have a negative impact upon the usability of many websites.
7.3 If you block cookies, you will not be able to use all the features on our website.
8. Deleting cookies
8.1 You can delete cookies already stored on your computer; for example:
(a) In Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) In Firefox (version 36), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) In Chrome (version 41), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
8.2 Deleting cookies will have a negative impact on the usability of many websites.
9. Cookie preferences
9.1 You can manage your preferences relating to the use of cookies on our website by visiting: [URL]
10. Our details
10.1 This website is owned and operated by Innox Trading Ltd.
10.2 We are registered in [England and Wales] under registration number 07262043 and our registered office is at 35-37 Greenhey Place, Skelmersdale. WN8 9SA. UK
10.3 Our principal place of business is at 35-37 Greenhey Place, Skelmersdale. WN8 9SA. UK
10.4 You can contact us by writing to the business address given above, by using our website contact form, or by telephone on 01695 474433
Anti-Spam Policy
Introduction
1.1 In the context of electronic messaging, "spam" means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].
1.2 We have a zero-tolerance spam policy.
Credit
2.1 This document was created using a template from SEQ Legal
Spam filtering
3.1 Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.
3.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.
Spam filtering issues
4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means.
4.3 You can reduce the risk of a message being caught by the spam filters by:
(a) sending the message in plain text (instead of, or in addition to, HTML);
(b) removing any message attachments;
(c) avoiding the terminology and text styling typically used by spammers; and/or
(d) ensuring that your messages are scanned for malware before dispatch.
User spam
5.1 We provide a facility that enables users to send email messages to us.
5.2 Users must not use our messaging facility or any of our other services to store, copy, send, relay or distribute spam.
5.3 Full provisions concerning the use of our messaging facility are set out in our website terms and conditions of use.
Receipt of unwanted messages from us
6.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.
Variation
7.1 We may amend this policy at any time by publishing a new version on our website.
Our details
8.1 This website is owned and operated by Innox Trading Limited.
8.2 Our principal place of business is at Innox Trading, 35-37 Greenhey Place, Skelmersdale, Lancashire, WN8 9SA .
8.3 You can contact us by writing to the business address given above, by using our website contact form or by telephone on 01695 474433.