Royal Mail P91 Claim Form

In order to make a claim through Royal Mail;, the customer is requested to fill in a P91 claim form (legal requirement of the claim). This is your statement of non-receipt and is needed in order for the claim to be processed. Failure to fill in the claim form will cause significant delays.

Please be aware that all false claims are reported to the postal service in the UK and in your country (if you reside outside the UK), and to Action Fraud. This is in an effort to keep online shopping as safe as possible for all buyers and sellers.

If you have read all of the above information and would still like to progress forward, please complete the claim form below.