HOW TO MAKE A COMPLAINT
Most of our customers have a great experience when shopping with Chemist-4-u.com. However, we know that there may be occasions where things can go wrong, and you may wish to make a complaint.
We want to make this as simple and easy for you as possible, and ensure that we address your experience in a timely manner. We therefore endeavor to resolve complaints within 14 days of receipt. There may be occasions whereby this is exceeded. However, we will inform you of the progress of your complaint throughout.
If you have a poor experience on the phone, the best course of action is to raise this to the Customer Service Manager at the time of the incident, so that this can be addressed immediately.
If you are an online customer, we would request that you document the incident and either send this information via a letter to our
Complaints team, or e-mail this directly to us:
Complaints Department, Innox Trading LTD, 35 Greenhey Place, Skelmersdale, Lancashire, WN8 9SA
You can also visit https://webgate.ec.europa.eu, and file a complaint on their webpage.
Please include information, such as:
· Your contact details including your order number (if you have one)
· Names of parties involved
· A detailed recollection of the event.
Once your complaint is received, one of our dedicated team will be assigned to own your case and investigate this for you. They will then liaise with you directly to resolve your complaint.
In the event that your complaint is not resolved to your satisfaction, or we haven’t provided you with a resolution with 8 weeks; you do have third party options available to you, for your matter to be escalated to. These include: Trading standards, Citizens advice Bureau, Your local Heath Authority, The retail Ombudsman or you can obtain independent legal advice.